TRUST & DATA TRANSPARENCY

Privacy Policy

We are dedicated to safeguarding the privacy and personal records of our feline care community. Please review our detailed information handling and data stewardship standards below.

Updated: 27 September 2026 · Contact: [email protected]

PRIVACY & TRANSPARENCY

Data Collection & Usage

We believe in total transparency when handling your information. This document outlines in plain language how the Cat Kidney Disease Guide collects, processes, and protects your personal data when you access our resources, purchase guides, or communicate with our support team.

1. Information We Collect

We collect information you directly provide to us as well as limited technical data necessary to deliver digital products reliably:

Form submissions: Name and email address entered in the free-guide form, plus information you choose to send through support inquiries.
Purchase information: Order details and information needed to provide digital access and respond to payment or refund questions. Card details are handled by the payment provider.
Technical information: Information generated by site operation and configured measurement tools, such as browser and device information.

2. How We Use Your Data

Your data is used strictly to fulfill your requests and provide relevant feline health educational resources:

Digital product delivery: Send the requested guide, purchase receipts, and access instructions.
Educational emails: Send the CKD education sequence requested through the opt-in form; each marketing email includes an unsubscribe method.
Orders and support: Manage access, respond to delivery and refund requests, and prevent misuse.

3. Third-Party Service Providers

We use service providers to run the website, deliver email and digital access, process payments, and measure site activity. They receive information needed to provide those services.

HighLevel: Used for site pages, forms, email, digital access and customer records.
Stripe: Used for payment processing. Do not send us card details by email.
Meta Pixel and Conversions API: Used to measure website visits, leads, checkout activity and completed purchases where configured.
Google Analytics 4: Used to measure website visits and interactions, including lead and checkout events, and completed purchases when purchase tracking is enabled. Measurement may include device/browser information, pseudonymous identifiers and transaction details. We do not intentionally send names, email addresses or payment-card details to Google Analytics.

4. Cookies & Tracking Technologies

The site and configured measurement tools may use cookies or similar technologies. You can manage cookies through your browser and applicable platform settings. Some site features may work differently if cookies are disabled.

5. Data Sharing & Security Safeguards

We do not sell personal information. We share information with service providers as needed to operate the site, deliver purchases, respond to requests, and measure activity. We use reasonable safeguards, but no internet service can guarantee absolute security.

6. Your Rights & Choices

People may email [email protected] to request access, correction, or deletion of their personal information, subject to necessary transaction records and applicable law.

Privacy Support & Data Inquiries

Have questions or wish to exercise your privacy rights? Email our care team directly:

[email protected]

Dr. Inam ul Haq, DVM MRCVS